Terms of Service

Welcome to Pumprilo. These Terms of Service govern your use of pumprilo.com and your purchase of products through our website. Pumprilo is operated by Kunming Nishuilan Trading Co., Ltd. By accessing our website or placing an order, you agree to these Terms of Service.

1. Online Store Terms

By using this website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you. You may not use our website, services, or products for unlawful or unauthorized purposes.

2. Product Information

We make reasonable efforts to provide accurate descriptions, images, specifications, prices, and availability information for our pet products and accessories. Actual colors or appearance may vary slightly due to screen settings or reasonable manufacturing variations.

Customers should review product descriptions, dimensions, materials, and intended uses before purchasing products for their pets.

3. Orders and Payments

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel an order where reasonably necessary, including suspected fraud, payment issues, incorrect pricing, or product unavailability.

You agree to provide accurate and complete billing, shipping, and contact information when placing an order.

4. Shipping

Shipping charges, delivery estimates, and applicable conditions are described in our Shipping Policy. Delivery times are estimates and may be affected by carriers, customs, weather, holidays, and circumstances outside our reasonable control.

5. Returns and Refunds

Returns and refunds are governed by our Return Policy. Please review the policy for return eligibility, procedures, and applicable conditions before returning a product.

6. Intellectual Property

Original Pumprilo website content and branding may not be copied, reproduced, distributed, or commercially exploited without authorization, except as permitted under applicable law.

7. Prohibited Uses

You may not use our website for unlawful activity, fraud, unauthorized access, distribution of malicious software, interference with website operation, or infringement of the rights of others.

8. Third-Party Services

Our website may use third-party providers for payment processing, hosting, analytics, logistics, and other functions. Certain third-party services may be governed by their own terms and policies.

9. Disclaimer and Limitation of Liability

To the maximum extent permitted by applicable law, our website and services are provided on an "as available" basis. Nothing in these Terms excludes or limits statutory consumer rights that cannot legally be excluded.

To the maximum extent permitted by law, Pumprilo and its operator shall not be liable for indirect, incidental, special, or consequential losses arising from use of the website or products.

10. Governing Law

These Terms of Service and any dispute arising out of or relating to these Terms, the website, our services, or any purchase made through the website shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles.

11. Dispute Resolution, Jurisdiction and Venue

Before commencing formal legal proceedings, the parties agree to make a reasonable, good-faith effort to resolve any dispute, claim, or controversy arising out of or relating to these Terms of Service, Pumprilo, our services, or any purchase made through the website through direct negotiation.

If a dispute cannot be resolved through good-faith negotiation, either party may bring the dispute before a court of competent jurisdiction in the State of California, United States. Subject to applicable law, the parties consent to the jurisdiction of such courts and agree that the venue for such proceedings shall be in the State of California.

12. Arbitration

These Terms do not require mandatory arbitration unless the parties separately agree in writing to submit a particular dispute to arbitration. If the parties mutually agree to arbitration, the applicable arbitration procedure, location, rules, and allocation of costs shall be agreed upon in writing before the arbitration begins.

Nothing in this section prevents either party from exercising any right or remedy that cannot be waived or restricted under applicable consumer protection law.

13. Changes to These Terms

We may update these Terms of Service from time to time. The current version will be published on this page. Continued use of our website following an update constitutes acceptance to the extent permitted by applicable law.